[jonesdg4]

So I got an amber failure on my 420d f33 saying there was a drive train failure, full power is not available please drive moderately and contact service.
They advised me after testing it required an O2 sensor and an exhaust gas flow regulator valve sensor. These were replaced under warranty but when they went to program them to the car they couldn’t. Apparently bmw Germany said it need a t2 or t2A depending on which if fitted. They stripped it down and still can’t program it. Next they said to try the on connections on the wiring harness to the head unit as it’s the IP address not getting through to program the new parts.
The car has been in 3 weeks and they don’t seem any nearer to a resolution.
It’s a 2016 model still under warranty. Bit worried about if this happens again after warranty expires and if it is a Friday car ..
Any suggestions as to what I should be asking them to do for me once resolved?

[robbiep]

Nothing you can specifically ask for or demand. They are fixing it under warranty.
You want to avoid the expense of potential problems once out of warranty, you extend the warranty. Like with any other car.

[Drek]

Originally Posted by jonesdg4

Any suggestions as to what I should be asking them to do for me once resolved?

What did you have in mind?

[TouringPleb]

Why does everybody want something for nothing?

It's being fixed under warranty at no cost to yourself. Sometimes these things don't go smoothly.

I'm assuming the dealership has given you a loan car if they've had yours for 3 weeks.

What do you think you are entitled to?

[teaston]

If they've given him a 116d loan car, or worse a 2at or Mini, then I understand his annoyance!

[TouringPleb]

Originally Posted by teaston

If they've given him a 116d loan car, or worse a 2at or Mini, then I understand his annoyance!

We are the proud custodians of a 116d in Rhodes and it's not that bad! Certainly had far worse!

[teaston]

Originally Posted by TouringPleb

We are the proud custodians of a 116d in Rhodes and it's not that bad! Certainly had far worse!

Yea they handle well, but they couldn't pull the skin off custard!

[NotGotABimmer23]

Originally Posted by teaston

If they've given him a 116d loan car, or worse a 2at or Mini, then I understand his annoyance!

My mate was given a 216d active grand tourer today as a loan car. It is absolutely dreadful and hard to believe it's a bmw. Interior was worse than my wife's kia picanto!

[TouringPleb]

Originally Posted by Lobb

Don't be ridiculous!

Any sane person making a claim under warranty would want compensation! I would suggest dinner with the board of BMW. A night with the CEOs youngest daughter. 1€million in gold bullion deposited in your Swiss bank account and that box of Cuban cigars the marketing director keeps in the locked draw on his desk

Let's hope the CEOs youngest daughter is over 18 then!

[4WDriver]

Originally Posted by TouringPleb

Why does everybody want something for nothing?

It's being fixed under warranty at no cost to yourself. Sometimes these things don't go smoothly.

I'm assuming the dealership has given you a loan car if they've had yours for 3 weeks.

What do you think you are entitled to?

Not sure I agree.
Three weeks and really they don't seem to have a clue yet. They need a plan to resolve this PDQ with no more hassle to the customer - or compensate him with at least 75% of Lobb's list.
I had a small issue with an oil leak at 6 weeks old. They tried to put me in a 2AT. I lease my car and likened it to renting a 4WD from Hertz and when it fails being given a Punto replacement. They disagreed, I contacted BMW, I got a 5 series

[Mr NSB]

Originally Posted by TouringPleb

Why does everybody want something for nothing?

It's being fixed under warranty at no cost to yourself. Sometimes these things don't go smoothly.

I'm assuming the dealership has given you a loan car if they've had yours for 3 weeks.

What do you think you are entitled to?

I agree.

[robbiep]

I notice the OP hasn't replied to anything yet, maybe he felt far more sympathy was in order !

Aprt from Lobb , of course. He'd be handing over the cigars already ...

[jonesdg4]

They have loaned me a 2 series tourer more like a Picasso! Spoke to the dealer yesterday and the still don’t know the reason. This is what concerns me. I’m not looking for money just acknowledgement from the dealer that it’s a shoddy service after 3 weeks

[A15X]

If they cannot fix it surely it isn't fit for purpose?

My parents had an issue with a MINI Paceman and went in for repair 6 time for the same issue.

MINI came to the conclusion that they cannot sort the fault and replaced the car for a like for like.

They had purchased new so unsure if that had an effect at all.

Hope you get it sorted

[jonesdg4]

latest update - wiring loom shows no defects or faults so BMW Germany advise that the head unit must be faulty.
a new head unit was ordered and put in today..........
still unable to program it to the new O2 sensor
dealer currently waiting for next steps from BMW Germany!

[vadimo]

To be honestly I think the response time to sort this out sounds way too long, I might expect that from shitty bmw Indy or non specialist who is probably googling forums on how to every step.

This is BMW official who supposed to know their trade and been efficient.

[robbiep]

I'd suggest getting in touch with BMW GB Customer services to raise your concerns. They've been known to take an active role in getting problems fixed before now, and are supposedly pretty good at 'encouraging' dealerships to get off their arses.

[gsxr750k3]

I think you should be asking for a free car wash and an M performance key cover for the inconvenience . No dont let them wash it and hope it gets sorted sooner rather than later

[454697819]

I think if this is genuinely taking too long you need to start writing to BMW Customer service and the dealership.

Be polite but assertive, acknowledge the loan car with thanks but explain the service is not acceptable. List what you would like to happen by when, or ask them for a break down of their plan of action, possibly request a different dealership looks at it (although this can delay any final outcome) give them reasonable time frames for each step and wait, if they fail decide what you ultimately want and be clear in this.

If you start writing they know your serious and would need to respond.

Only do this if you feel you are getting no where or are being dealt with unfairly.

Best of luck

[bmwak]

Originally Posted by jonesdg4

latest update - wiring loom shows no defects or faults so BMW Germany advise that the head unit must be faulty.
a new head unit was ordered and put in today..........
still unable to program it to the new O2 sensor
dealer currently waiting for next steps from BMW Germany!

Is the car remapped? Maybe there is a device or module in the car that is preventing the car to be coded?

Was it a new or AUC car?

[TouringPleb]

Originally Posted by vadimo

To be honestly I think the response time to sort this out sounds way too long, I might expect that from shitty bmw Indy or non specialist who is probably googling forums on how to every step.

This is BMW official who supposed to know their trade and been efficient.

It does seem a long time but sometimes, as this shows, there aren't quick repairs and things unfortunately don't go smoothly.

Also getting technical advice from Germany isn't immediate.

First the dealership does whatever they can to fix the problem. Failing that they contact BMW GB for advice. They will offer various fixes which will need to be tried. When that doesn't work a case has to be raised with BMW Germany. Now bear in mind that the German technical centre will be receiving cases from all around the world so they can't always look at it straight away.

When they do look at it they will sometimes need more information and further tests. They then might suggest replacing various parts. These will then need ordering in, sometimes from Germany, sometimes on back order, then need fitting, testing and reporting back to Germany. This process can really drag things out especially if the first or second recommendations don't cure the problem.

Sometimes new parts themselves can be faulty. Sometimes for no-ones fault these things can be difficult to diagnose and then fix.

I sympathise with the original poster, three weeks is a long time but there will be stuff going on behind the scenes to get this fixed. If anything the tech will be pushing it because he won't be able to claim time spent on it until the fix is complete! From what he has described this isn't an on-going problem where the car has been back 7 or 8 times for the same fault, I understand from his post this is the first time for this problem, he is just frustrated at how long it is taking to fix.

And it could be far worse.. when I was a service advisor we had a E38 7 series in for about 9months. The car had at that time very rare double glazing and needed a new window. BMW had to wait for enough orders to come in worldwide to start the production line again to make it viable.

*** in my defence the above is all based on what happened when I was a service advisor. Things may well have changed since then!

[jonesdg4]

Nor remapped. AUC from the dealer. It was their demo car. Written politely to the ceo now - see what happens next...