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      04-20-2019, 02:15 PM   #1
imfletcher
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Bluetooth streaming audio constantly dropping

This is driving me insane. not using CarPlay - just standard bluetooth streaming from my phone (iPhone XS, iOS 12.2), using spotify.

every 5 - 10 min it drops for 3 or 4 seconds, then reconnects. somtimes more often, sometimes less often. always aggravating. i've never exprienced anything like it on any device ever (speaker, headphones, car, etc). what gives?

if i look on the phone bluetooth settings, it doesn't reflect the disconnect. only on the car.

version 3/2019.35, April build.
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      04-20-2019, 02:34 PM   #2
KrisV
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Quote:
Originally Posted by imfletcher View Post
This is driving me insane. not using CarPlay - just standard bluetooth streaming from my phone (iPhone XS, iOS 12.2), using spotify.

every 5 - 10 min it drops for 3 or 4 seconds, then reconnects. somtimes more often, sometimes less often. always aggravating. i've never exprienced anything like it on any device ever (speaker, headphones, car, etc). what gives?

if i look on the phone bluetooth settings, it doesn't reflect the disconnect. only on the car.

version 3/2019.35, April build.
I have same iPhone and 12.2 as well. April build 3/2019.35 and same problems. what about your text messages, does it read them as <unknown> ?
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      04-20-2019, 02:36 PM   #3
imfletcher
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Quote:
Originally Posted by KrisV View Post
same problems. what about your text messages, does it read them as <unknown> ?
I've never even looked. I've never once even launched carplay or tried to do anything other than music or phone calls. I can check
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      04-20-2019, 02:39 PM   #4
KrisV
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Quote:
Originally Posted by KrisV View Post
same problems. what about your text messages, does it read them as <unknown> ?
I've never even looked. I've never once even launched carplay or tried to do anything other than music or phone calls. I can check
i don't use carplay. I was just talking bout the messages from standard bluetooth connection.
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      04-20-2019, 10:44 PM   #5
Captain Gumbo
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I've had the same issue a few times. I've tried unpairing and pairing again with no help. What I've found works is when there is an issue with the connection, turning my iPhone off and on again fixes it. No idea why, but it's worked successfully each time the problem rears it's ugly head.
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      04-20-2019, 10:53 PM   #6
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Quote:
Originally Posted by imfletcher View Post
This is driving me insane. not using CarPlay - just standard bluetooth streaming from my phone (iPhone XS, iOS 12.2), using spotify.

every 5 - 10 min it drops for 3 or 4 seconds, then reconnects. somtimes more often, sometimes less often. always aggravating. i've never exprienced anything like it on any device ever (speaker, headphones, car, etc). what gives?

if i look on the phone bluetooth settings, it doesn't reflect the disconnect. only on the car.

version 3/2019.35, April build.
I have same issue with my iPhone XS Max in my Mercedes and my wife's Lexus I think it's just not perfected yet , my 2018 x5 connects by cable so no issues
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      05-04-2019, 08:58 PM   #7
RJC
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Just starting having this problem too. Any solutions?
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      05-05-2019, 01:30 AM   #8
jeffjeffrey
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I had the same issue with iPhone XS Max before as well. It works perfectly fine with bluetooth connection after I disable the CarPlay function, which I actually don't use that at all. Hope this solution can help you all.
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      05-11-2019, 02:03 PM   #9
J_Giraldo
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Hello all,

I recently tried a reset of my network settings on my iPhone 7 Plus and I've not had issues ever since. Bluetooth audio connects right away every time and stays on.

It's worth a shot if you're still experiencing disconnects.

Go to Settings > General > Reset > Reset Network Settings

Post your results.
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      05-11-2019, 02:50 PM   #10
imfletcher
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this goes away for me after i reboot my phone. sometimes that will keep it away for almost a week, sometimes almost 2. def seems like there's something between ios and idrive that isn't quite right. rebooting phone helps, rebooting idrive doesn't, so probably ios's fault.
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      05-13-2019, 09:26 PM   #11
lansa
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Having same issue with audio dropouts on my iPhone XR. CarPlay no longer works, phone not being recognized when plugged in to usb....lots of issues.
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      07-06-2019, 06:43 AM   #12
Scott18
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Quote:
Originally Posted by imfletcher View Post
This is driving me insane. not using CarPlay - just standard bluetooth streaming from my phone (iPhone XS, iOS 12.2), using spotify.

every 5 - 10 min it drops for 3 or 4 seconds, then reconnects. somtimes more often, sometimes less often. always aggravating. i've never exprienced anything like it on any device ever (speaker, headphones, car, etc). what gives?

if i look on the phone bluetooth settings, it doesn't reflect the disconnect. only on the car.

version 3/2019.35, April build.
Is this still happening to you? Same exact issue I have. Thanks
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