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Technical Topics iDrive, Nav, Phone, Audio, Video, Cameras, Electronics Connected App keeps crashing on remote 3D view

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      09-20-2019, 08:30 AM   #1
sd_dracula
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Connected App keeps crashing on remote 3D view

Running the latest bmw connected android app on my S10+ and I have all the connected drive services enabled but when I go to remote 3D view the app keeps crashing.

Anyone experienced this?
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      09-20-2019, 08:34 AM   #2
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Having same issue, works about half of the time. Better than before software update about 2 weeks ago. Rest of I drive 7 works fine. Kind of annoying. I believe it is a server problem on their end
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      09-20-2019, 05:27 PM   #3
sd_dracula
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Just got the car the other day but I've never seen the app work on the 3d view even once. Just crashes all the time
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      09-24-2019, 10:39 AM   #4
sd_dracula
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Does the 3D remote view work for anyone here on android?
Tried it on a Galaxy S10+ and S6 and just crashes all the time.
Sounds like it is not the phone issue and the Connected App (as usual)

Edit: Called BMW service and apparently "everyone is affected" with the 3D remote view not just me. So yes the app seems busted for now

Last edited by sd_dracula; 09-24-2019 at 10:52 AM..
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      10-19-2019, 06:47 AM   #5
giorgoXXI
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Any updates on this?

Just got my car and it doesn't work either. When I hit Remote 3D View, it tries to show it, but then grey screen and throws me back to the main screen.
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      10-19-2019, 07:19 AM   #6
Tam the Bam
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Just used the 3D view on the connected app on an iPhone and it worked.

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Last edited by Tam the Bam; 10-19-2019 at 12:02 PM..
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      10-19-2019, 07:24 AM   #7
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Quote:
Originally Posted by Tam the Bam View Post
Just used the 3D view on the connected app on an iPhone and it worked....
I am starting to think my Android phone is not compatible.
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      11-24-2019, 09:48 PM   #8
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I got my 2020 M550i 10/14/19. I have an Android with the most recent BMW connected app. I was never able to get Remote 3D View to work. Initially it was telling me server error. I was informed that its an error on the back end and a fix is in the works. About 2 weeks ago the Remove 3D View icon disappeared from the app. I requested the feature and I'm still waiting.
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      11-25-2019, 07:36 AM   #9
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I can confirm after my car was updated to 11/2019.34, remote 3D view started working. Previously on 07/2019.55 it never worked. I had to logout and login the application again though.
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      11-25-2019, 07:58 AM   #10
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It is weird.... I posted earlier in this thread and whilst I could get it to work it sometimes took a few attempts and if it worked the app crashed and then when you went back into the app the new 3D view was there.

For the past two weeks I’ve been away from home, car parked in the garage. I’m now just of the coast of Brazil and the car is in the U.K. 3D view is working perfectly, on rubbish ship WiFi, and loads every time without the app crashing.

I have an iPhone running latest iOS. My car software has not been updated sine I took delivery in September.

As I said .....weird.
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      11-25-2019, 01:48 PM   #11
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Mine doesnt work ever - Samsung S9 or Huawai P20 Pro

Always craps out at 'Activating Camera System...'

Frustrating
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      11-27-2019, 12:08 AM   #12
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Quote:
Originally Posted by giorgoXXI View Post
I can confirm after my car was updated to 11/2019.34, remote 3D view started working. Previously on 07/2019.55 it never worked. I had to logout and login the application again though.
I don't even have the option to view my software version. There's no remote software upgrade under general settings. Did they change this for 2020 models?
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      11-27-2019, 04:10 AM   #13
giorgoXXI
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Quote:
Originally Posted by Sling56 View Post
Mine doesnt work ever - Samsung S9 or Huawai P20 Pro

Always craps out at 'Activating Camera System...'

Frustrating
The problem is not the phone or the app (which is what I thought), its the software in the car.

Quote:
Originally Posted by mismail7 View Post
I don't even have the option to view my software version. There's no remote software upgrade under general settings. Did they change this for 2020 models?
If you go to Car->Settings->General and down to Software upgrade it will display the current version.

I didn't have a remote software upgrade notification on the car or the phone, but when I took my car to the dealer they updated it anyways (I did complain my Drive recorder kept crashing).
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      11-28-2019, 12:35 AM   #14
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Quote:
Originally Posted by giorgoXXI View Post
The problem is not the phone or the app (which is what I thought), its the software in the car.



If you go to Car->Settings->General and down to Software upgrade it will display the current version.

I didn't have a remote software upgrade notification on the car or the phone, but when I took my car to the dealer they updated it anyways (I did complain my Drive recorder kept crashing).
I have... there's no such thing as software upgrade on my display. The "Genius" over the phone also thought I should have it there. Can anyone else with a 2020 model confirm this exists?
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