problem after software update

ep99 · 12-02-2010, 08:26 AM

Hi, not sure if it's just me.

Yesterday, i found out BMW Assist (SOS) is not working...it said i'm not subscribe to it.
Call BMW Assist and everything looks okay to them.
Told me to go back to dealership to fix the issue.

I have done the software update about one month ago and i didn't try using any BMW assist function till yesterday...oh well...

peanuboy · 12-02-2010, 09:10 AM

I had that before and I had to go back to dealer to have them re-initiate BMW Assist, which took hours

ep99 · 12-02-2010, 06:30 PM

I hear you...all that fancy electronic and they can't even do a remote reset.

That half a day that i can't get back...sitting at the dealership waiting...

ep99 · 01-02-2011, 03:39 PM

Just want to vent a little...

They reloaded the software which didn't help...told me that they have to start a technical bulletin with BMW.
So I took the car home and let them sort it out...got a call two days later to ask me to try the SOS button... it works...just told me they did something back at the head office.

Now a month later...again I found out the BMW assist is still not fully operational...still can't send google map designation to the car and i noticed an activate BMW assist option is being highlit...why i don't know...thought everything was fixed.

When i went into the BMW assist option, it tell me...my BMW assist contract has expired.

Call BMW assist...they said they can't do anything...the system is only for receiving info...not resetting...told me to go back to dealership.

I am tempted to just leave it like that till i have to go back in April to change back to summer tires.

But then again...not sure if the car tracking option will still work and i am paying for that option right now.

Oh well...back to dealership next week.

AMOCHOSTO · 01-04-2011, 07:33 AM

I am having problems too. The google map function doesn't work. I pressed the SOS button, they tried something, didn't work. Then told me to go to my dealer.

All I use the stupid BMW assist for is google maps.

bsd damon · 01-04-2011, 02:54 PM

I had an issue with google maps and they told me to type my email address in all capital letters and that seemed to work.

ep99 · 01-04-2011, 06:16 PM

I actually fixed the problem by accident.

Everytime i've tried to activate BMW Assist...it said data transmit unsuccessful.

When i was in Scarborough area...decided to try activation again.
And data was finally transmitted successful...hand shake was done with head office and BMW Assist showed active status now...all the services are available...stolen vehicle, unlock door etc...

I guess Markham area has weak cell tower signaling

.

AMOCHOSTO · 01-05-2011, 11:55 AM

Quote:

Originally Posted by bsd damon

I had an issue with google maps and they told me to type my email address in all capital letters and that seemed to work.

I'll try it, thanks

ep99 · 01-06-2011, 09:08 PM

I didn't have much problem with google map (myinfo)...the odd time that it didn't work...just call BMW Assist and they can see it sitting in queue and all they do is manually push it through.

12-02-2010, 08:26 AM	#1
ep99 Second Lieutenant 41 Rep 200 Posts Drives: 2024 M4 Competition xDrive Join Date: Aug 2009 Location: Toronto iTrader: (0)	problem after software update Hi, not sure if it's just me. Yesterday, i found out BMW Assist (SOS) is not working...it said i'm not subscribe to it. Call BMW Assist and everything looks okay to them. Told me to go back to dealership to fix the issue. I have done the software update about one month ago and i didn't try using any BMW assist function till yesterday...oh well...
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12-02-2010, 09:10 AM	#2
peanuboy Captain 64 Rep 800 Posts Drives: G80 M3 6MT Join Date: Oct 2008 Location: Toronto, Canada iTrader: (2)	I had that before and I had to go back to dealer to have them re-initiate BMW Assist, which took hours __________________ 2022 Lexus LC500 2021 BMW M3 6MT 2020 Porsche 911 C4S Cab PDK 2018 Audi R8 V10 RWS RTronic 2017 Porsche 911 C4 Cab 7MT 2009 BMW E93 M3 6MT 2008 BMW E90 335i 2004 Audi A4 1.8t 6MT 2001 VW GTI 1.8T
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12-02-2010, 06:30 PM	#3
ep99 Second Lieutenant 41 Rep 200 Posts Drives: 2024 M4 Competition xDrive Join Date: Aug 2009 Location: Toronto iTrader: (0)	I hear you...all that fancy electronic and they can't even do a remote reset. That half a day that i can't get back...sitting at the dealership waiting...
	Appreciate 0 Quote

01-02-2011, 03:39 PM	#4
ep99 Second Lieutenant 41 Rep 200 Posts Drives: 2024 M4 Competition xDrive Join Date: Aug 2009 Location: Toronto iTrader: (0)	Just want to vent a little... They reloaded the software which didn't help...told me that they have to start a technical bulletin with BMW. So I took the car home and let them sort it out...got a call two days later to ask me to try the SOS button... it works...just told me they did something back at the head office. Now a month later...again I found out the BMW assist is still not fully operational...still can't send google map designation to the car and i noticed an activate BMW assist option is being highlit...why i don't know...thought everything was fixed. When i went into the BMW assist option, it tell me...my BMW assist contract has expired. Call BMW assist...they said they can't do anything...the system is only for receiving info...not resetting...told me to go back to dealership. I am tempted to just leave it like that till i have to go back in April to change back to summer tires. But then again...not sure if the car tracking option will still work and i am paying for that option right now. Oh well...back to dealership next week.
	Appreciate 0 Quote

01-04-2011, 07:33 AM	#5
AMOCHOSTO Major 32 Rep 1,007 Posts Drives: IB BB E90 M3 Join Date: Jan 2009 Location: Toronto. iTrader: (0)	I am having problems too. The google map function doesn't work. I pressed the SOS button, they tried something, didn't work. Then told me to go to my dealer. All I use the stupid BMW assist for is google maps. __________________ E90 Interlagos Blue, (Winter Beater) Bamboo Beige, M-Drive, EDC, PDC, USB 6MT. Mods to date; Curb rash, Scraped front spoiler, Installed RAC Monolite RG63 Silver 1984 Porsche 911 Carrera Coupe (ROW)
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01-04-2011, 02:54 PM	#6
bsd damon Enlisted Member 5 Rep 46 Posts Drives: 2011 E92 M3 Join Date: Apr 2010 Location: Toronto iTrader: (0)	I had an issue with google maps and they told me to type my email address in all capital letters and that seemed to work.
	Appreciate 0 Quote

01-04-2011, 06:16 PM	#7
ep99 Second Lieutenant 41 Rep 200 Posts Drives: 2024 M4 Competition xDrive Join Date: Aug 2009 Location: Toronto iTrader: (0)	I actually fixed the problem by accident. Everytime i've tried to activate BMW Assist...it said data transmit unsuccessful. When i was in Scarborough area...decided to try activation again. And data was finally transmitted successful...hand shake was done with head office and BMW Assist showed active status now...all the services are available...stolen vehicle, unlock door etc... I guess Markham area has weak cell tower signaling.
	Appreciate 0 Quote

01-06-2011, 09:08 PM	#9
ep99 Second Lieutenant 41 Rep 200 Posts Drives: 2024 M4 Competition xDrive Join Date: Aug 2009 Location: Toronto iTrader: (0)	I didn't have much problem with google map (myinfo)...the odd time that it didn't work...just call BMW Assist and they can see it sitting in queue and all they do is manually push it through.
	Appreciate 0 Quote